Cancellation & Rescheduling Policy

At Digital Made Doable, I respect your time and energy and I ask the same in return. The following policy ensures a clear and fair process for all client sessions.

Session Cancellation & Refund Policy

Cancellations must be made at least 24 hours prior to your scheduled session in order to receive a full refund or reschedule without penalty.

• More than 24 hours’ notice:
  You may cancel or reschedule your session for a full refund or credit toward a future session.
• Less than 24 hours’ notice:
  Cancellations made within 24 hours of your scheduled session are not eligible for a refund. However, I understand that emergencies happen — if something urgent comes up, please reach out and we’ll work together to find a solution.
• No-shows:
  If you miss your scheduled session without prior notice, the session is considered forfeited and no refund will be issued.

Rescheduling

You may reschedule your session using the same booking link provided after purchase, as long as you are within the 24-hour window. If you need to make changes inside that window, contact me directly at steph@slosborn.com.

Running Late?

If you’re running late, I’ll hold the session open for 15 minutes. After that, the session will be marked as a no-show. Please aim to be on time so we can make the most of our time together.

Questions?

If you have questions about this policy or need help rescheduling, reach out to me at steph@slosborn.com and I’ll get back to you as soon as possible.